Become customer centric with design thinking
Use design thinking to solve customer problems and adopt a truly customer-centric approach to drive innovation at your company.
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Unlock innovative problem solving
Learn to unravel complex challenges with empathy-driven strategies and create effective, user-centric solutions.

Elevate user experiences
Master the art of ideation, prototyping, and testing to craft seamless interfaces that resonate with your audience.

Drive impactful presentations
Refine your skills in audience segmentation and delivering actionable insights, ensuring your ideas resonate and inspire.
Who is this course for?
Professionals seeking to enhance their problem-solving skills
Designers, product managers and innovators seeking to create user-centric solutions
Entrepreneurs and business leaders looking to drive innovation and improve user experiences within their organisations
Here's what you'll learn
Module 1 - Design thinking fundamentals & user research
What is design thinking & why is empathy important to a business?
Make sense of scattered research and insights to understand the ‘as-is’ / current state
The triple diamond process: identify the most important problems and create the most effective solutions
The value of creating personas with a diversity of perspectives and scenarios
The value of getting feedback from users/customers
Module 2 - Creative ideation
What is ideation?
Identify key performance indicators or success metrics
Identify areas of opportunity and innovation
Module 3 - Prototyping and testing solutions
Usability heuristics: a way to measure user experience
The fundamentals of visual hierarchy
Create a user interface using objects/elements of value
Mapping emotions to actions to innovate on a user flow
Assess and document insights from feedback
Module 4 - Presenting your ideas
Audience segmentation
Identifying actionable insights
Presenting findings / insights
Earn your Design Thinking Certificate
Stand out from the crowd
Boost your credibility
Gain a competitive edge
Design Thinking Certificate
€ 995
Or pay € 83,50 in 12 monthly installments
Internationally recognised
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6x/monts community events
Job board
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Download the free Design Thinking Certificate brochure
Do you want to know more about this course? Download the free brochure below.