Become customer centric with design thinking
Use design thinking to solve customer problems and adopt a truly customer-centric approach to drive innovation at your company.
- 969 students
- 4.1/5 (399 reviews)
- 12 hours
- Beginner
- English
- English , Dutch
Supercharge your team’s performance with our comprehensive content library.
- For teams of 5 or more users
- 500+ hours of high-quality video content
- Priority access to our expert trainers
- Learning analytics tools
- Impact report
This course includes:
- Internationally recognised certificate
- 35.000+ member community access
- 6x/month community events
- Job board
- Direct access to our experts
Ranked #5 EdTech company in Europe by Time Magazine in 2024
Become customer centric with design thinking
Use design thinking to solve customer problems and adopt a truly customer-centric approach to drive innovation at your company.
- 4.1/5 (399 reviews)
- 12 hours
- English
- English , Dutch
Start thinking outside the box
Unlock innovative problem solving
Learn to unravel complex challenges with empathy-driven strategies and create effective, user-centric solutions.
Elevate user experiences
Master the art of ideation, prototyping, and testing to craft seamless interfaces that resonate with your audience.
Drive impactful presentations
Refine your skills in audience segmentation and delivering actionable insights, ensuring your ideas resonate and inspire.
Who is this course for?
- Professionals seeking to enhance their problem-solving skills
- Designers, product managers and innovators seeking to create user-centric solutions
- Entrepreneurs and business leaders looking to drive innovation and improve user experiences within their organisations
Here's what you'll learn
4 modules | 51 lessons | 18 videos | 4 tests | 4 exercises
Module 1 - Design thinking fundamentals & user research
What is design thinking & why is empathy important to a business?
Make sense of scattered research and insights to understand the ‘as-is’ / current state
The triple diamond process: identify the most important problems and create the most effective solutions
The value of creating personas with a diversity of perspectives and scenarios
The value of getting feedback from users/customers
Module 2 - Creative ideation
What is ideation?
Identify key performance indicators or success metrics
Identify areas of opportunity and innovation
Module 3 - Prototyping and testing solutions
Usability heuristics: a way to measure user experience
The fundamentals of visual hierarchy
Create a user interface using objects/elements of value
Mapping emotions to actions to innovate on a user flow
Assess and document insights from feedback
Module 4 - Presenting your ideas
Audience segmentation
Identifying actionable insights
Presenting findings / insights
Earn your Design Thinking certificate
Once you've completed the course, get a certificate that sets you apart from the competition and opens doors to exciting career opportunities.
- Stand out from the crowd
- Boost your credibility
- Gain a competitive edge
Meet your instructor
Kevin Hawkins is an award-winning, multi-disciplinary design leader. Previously, he’s been lucky to work for companies such as Booking.com, PwC, EY, and Gap Inc. He currently works as a VP of design at Glovo in Barcelona, Spain.
Thousands of happy learners
Nick Mastenbroek
Consultant @ Nlmtd
Jorian Damen
Growth Marketing Manager @ Ultimaker
Nathan Amram
Content Creator @ Hey Nathan
Frequently asked questions
What is the Design Thinking Certificate course?
The Design Thinking Certificate course is an immersive online learning experience that equips you with the skills and mindset to become a customer-centric innovator. Through hands-on exercises, real-world case studies, and expert guidance, you'll learn to identify user needs, generate creative solutions, and prototype and test your ideas effectively.
Who is this course for?
This course is designed for professionals seeking to enhance their problem-solving skills and elevate their careers in various fields. It's particularly beneficial for:
-
Professionals seeking to enhance their problem-solving skills: Whether you're in marketing, product development, or any other role, design thinking provides a powerful framework for tackling complex challenges and uncovering innovative solutions.
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Designers, product managers, and innovators: Master the art of creating user-centric products and services that resonate with your audience. Design thinking will empower you to understand user needs, ideate solutions, and iterate through prototypes to deliver exceptional user experiences.
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Entrepreneurs and business leaders: Drive innovation and growth within your organisation by adopting a customer-centric approach. Design thinking will help you identify new opportunities, develop effective strategies, and engage your team in creating transformative solutions.
What will I learn in this course?
Throughout this course, you'll embark on a transformative journey to becoming a design thinking expert. You'll gain a deep understanding of:
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Design thinking fundamentals and user research: Discover the core principles of design thinking and learn how to conduct empathy-driven user research to uncover deep insights.
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Creative ideation: Unleash your creativity and generate innovative ideas through effective ideation techniques. You'll learn to identify areas of opportunity and transform challenges into breakthrough solutions.
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Prototyping and testing solutions: Bring your ideas to life by creating prototypes and testing them with real users. You'll master usability heuristics and visual hierarchy principles to craft seamless interfaces that resonate with your audience.
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Presenting your ideas: Effectively communicate your design thinking insights and inspire action. You'll learn how to segment your audience, identify actionable insights, and deliver impactful presentations.
What is the format of the course?
The course is delivered online in a self-paced format. You will have access to a variety of learning materials, including video lessons, quizzes, and case studies. You will also have the opportunity to interact with other students and instructors in our online community.
How long does the course take?
The Design Thinking Certificate course takes approximately 12 hours to complete.
What is the cost of the course?
The course costs 995€ for a one-time purchase. You can pay via credit cards or invoices. We also offer an annual Premium membership subscription for 1495€ or 129€/month where the users have access to all the certificates and content we have to offer. More info here: https://growthtribe.io/plans.
Can I try the course for free?
Yes, you can try a portion of the Design Thinking Certificate course for free to get a taste of the learning experience and see if it's right for you. Sign up for a free trial here.
What are the prerequisites for taking this course?
There are no specific prerequisites for taking this course. However, a basic understanding of business principles and an eagerness to learn new problem-solving techniques will be beneficial.
Do I have to take the course all at once?
No, you can take the course at your own pace. You will have access to the course materials for one year after purchase.
What kind of support do you offer?
We offer a variety of support resources, including:
- A dedicated student support team, you can directly ask your questions to the teachers
- An online community where you can ask questions and connect with other students
- A comprehensive knowledge base with answers to frequently asked questions
Design Thinking Certificate
Supercharge your team’s performance with our comprehensive content library.
This course includes:
- Internationally recognised certificate
- 35.000+ member community access
- 6x/month community events
- Job board
- Direct access to our experts
- For teams of 5 or more users
- 500+ hours of high-quality video content
- Priority access to our expert trainers
- Learning analytics tools
- Impact report
Ranked #5 EdTech company in Europe by Time Magazine in 2024
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